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Learner Zone

Standards of service

10 day turn around guarantee:  Logic Certification will review and pass for certification all complete, correctly submitted assessment documentation, within a 10 working day timeframe.

N.B. For RQF certificates the standards of service is up to a maximum of 15 working days.

Standards of service.

Logic Certification is committed to providing its customers with the highest standards of service and to be honest, fair and open.

We will:

  • Issue all certificates in a timely manner
  • Respond to all enquiries promptly and efficiently
  • Be courteous to all our customers
  • Issue accurate and clear assessment and examination documentation
  • Publish as much information and guidance on our website as possible.

Full details of our Standards of Service, for both learners and centres, are available to view in the Qualification Handbook for Learners and Centres.

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